Good Sam Is in Your Corner

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June 11, 2013

Wisconsin Good Sam member Claude Cahoon asked Action Line to step in on his behalf when he was billed for two months’ OnStar charges after he’d canceled the service:

In 2010 I purchased a new Chevy Aveo to tow behind our motorhome. I signed up for the OnStar service and had it for two years on an annual subscription. I didn’t use any of the services for the two years, so when OnStar sent me a renewal notice in October 2012, I didn’t renew it.

Then on January 24, 2013, I got a $19.99 charge from OnStar on my credit card. I called Jeff at OnStar and told him that I had not signed up to renew OnStar and I wanted the $19.99 charge removed from my credit card. Jeff told me that he would credit my account and cancel the service.

On February 25, 2013, I received my next credit card bill and again had a $19.99 charge from OnStar but no credit for the previous month’s bill. I immediately called OnStar and spoke to a woman this time. She told me that because I had not called until January 24 to cancel, I would have to pay this bill, as it was posted on January 21. I asked about getting credit now for both charges, and she advised me that I was out of luck and would have to pay both bills.

I feel that OnStar acted very unfairly, and I would like my $39.98 back and a written guarantee that I won’t be billed again. Thank you in advance for your help.

After Good Sam contacted OnStar to resolve this matter, Claude Cahoon sent Action Line the following thank-you letter:

On April 02, 2013, I received a letter from OnStar. OnStar did not admit to any wrongdoing and actually attempted to justify their practices with several less than truthful statements. However, they stated that they are going to refund our $39.98 and have canceled our OnStar. Thank you for all your help. We wanted to get our money back, but we also want to let our fellow RVers and Good Sam members know to use caution when dealing with OnStar.

 Since 1981, the Good Sam Club’s Action Line has helped resolve thousands of disputes between members and businesses. If you have an RV-related consumer issue and would like assistance from Good Sam, contact Action Line.

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