Action Line: Keystone Conflict

author image

November 29, 2011

Action Line received the following email from Good Sam Club members David and LeEtta Ricker:

The fiberglass exterior on our 2010 Keystone Cougar’s front panel has bubbles and cracks. Cousin Gary RV Center in Redding, California, has been our negotiator with Keystone, as we bought the trailer new from the dealer. Keystone has declined to fix this problem, period. We don’t know what to do. It’s $584 to install a new skin, a large sum for fixed-income people like us.

David and LeEtta Ricker, Redding, California


Action Line contacted Keystone on behalf of the Rickers and received this email reply from LeEtta: “I am happy to say that Keystone fixed the problem! We are back on the road. Thank you, Good Sam!”

Since 1981, the Good Sam Club’s Action Line has resolved thousands of disputes between members and businesses. If you have an RV-related consumer issue and would like assistance, contact Action Line.


Leave a Reply


  1. Carl Stone

    We have the same problem with our 2010 Keystone cougar this year and Keystone said it is not covered.

    Good Sam says: We are sorry to hear your having this issue as well. Feel free to submit your issues to the Action Line.

  2. i have the same problem and they said it was water but now the sides are doing the same thing keystone told me the was not in the business to lose money. i am ready to paint the rv yellow. and you could not give me a keystone RV. but hey keystone is a great company right.