Monica and her husband Victor decided to take a much-needed vacation to Ocho Rios, Jamaica. Unfortunately, their morning swim went terribly wrong when Monica felt an excruciating sharp pain in her ankle. She had been stung by a stingray. Victor managed to get the attention of a lifeguard, who arranged for a ground ambulance to a small clinic near the beach. Monica was unable to walk and in severe pain, and both she and Victor were feeling uneasy about the quality of care at the clinic. They decided to contact Good Sam TravelAssist for help.

TravelAssist conducted a medical consultation by phone with the treating doctor at the clinic, and decided to transport Monica to a nearby facility that was better equipped to handle her injuries. After coordinating the transfer, Good Sam TravelAssist stayed in touch with Monica, her husband, and the local medical team.

A few days later, it was determined that Monica needed to return home for extended care as the sting had damaged a tendon. Good Sam TravelAssist arranged for a nurse to meet the couple in Jamaica, secure Monica’s prescriptions, and accompany Monica home. Good Sam TravelAssist also confirmed Victor was able to return on the same flight as Monica and her nurse.

Home Safe and Sound…

Monica, her nurse, and Victor traveled safely back to the United States while Good Sam TravelAssist’s Assistance Coordinators monitored their progress until Monica reached home. After a round of antibiotics and rehabilitation for her ankle, Monica was feeling much better. She and Victor were grateful they could rely upon Good Sam TravelAssist for a safe return home.

*Names changed for privacy