In January 2008, I purchased a 30-foot Keystone Copper Canyon camper from RV Outlet Mall in Georgetown, Texas. The front Filon siding came loose and buckled in several places. They repaired it under warranty in October 2008. It happened again in 2011. I returned it to RV Outlet Mall on October 24, and they took pictures and sent them to Keystone. I still have not heard anything from the dealer, and when I called them, they had not heard from Keystone. I do not expect this to be repaired under warranty, but do expect it to be repaired at no cost to me, since it has happened again at an estimated cost of $1,700. RV Outlet Mall’s service manager told me it usually is caused by leaking water, and he did not find anyplace it could leak. If this cannot be resolved to my satisfaction, I think that Keystone and RV Outlet Mall should provide me with a comparably priced camper at the cost of what I owe on this one ($15,000). Thank you for any assistance you can provide on this matter.
After Action Line sent a petition on Don Carroll’s behalf to Keystone and RV Outlet Mall, we received the following letter from Keystone’s Christy Anglemyer:
I spoke with Mr. Carroll this afternoon regarding his email to Good Sam Action Line. Keystone will supply the parts at no charge. Mr. Carroll and RV Outlet Mall have agreed to split the cost of the labor. Mr. Carroll is very grateful for everyone’s assistance in this matter.
Since 1981, the Good Sam Club’s Action Line has helped resolved thousands of disputes between members and businesses. If you have an RV-related consumer issue and would like assistance, contact Action Line.