While camping the weekend of June 4, I shared my concern and showed my fellow campers the cracks that were occurring on the tires of my 2007 Cougar fifth-wheel. From the fall until spring, my camper is parked and the wheels are covered.
After returning home, I called the company where I purchased my camper and was told to contact Duro Tire Co.
The gentleman at Duro told me bias ply tires are made to be on a trailer that is on the go all of the time and not parked for a long period. Duro told me that the tires I currently have, H78-15ST-ST225175 D 15, are bias ply and DOT6WVX -2406 CA means the tires were made in 2006. My camper should have come with radial tires.
I contacted Keystone and explained my problem and asked if they could help me in replacing these tires since Keystone installed the wrong tires. Keystone said they were DOT approved and nothing could be done.
I am now in the process of purchasing radial tires from Duro, who has been most co-operative in this matter. I feel that Keystone should share in the cost of the replacement tires.
Luckily I noticed the condition of my tires and did not have the blowout experience that Steve Taft described in Action Line, in the July 2010 issue.
Thomas A. Cousineau, Richmond, RI
Keystone’s response to Mr. Cousineau in September 2010:
Dear Mr. Cousineau:
This letter is a follow up to our phone conversation that we had on August 27, 2010, about the problems you had with the tires on your 2007 Keystone Cougar. You agreed to accept the $150 Keystone offered you to assist with some of the out-of-pocket expenses. As mentioned in the conversation, please allow four to six weeks for the check to be delivered to the address you provided.
If we can be of further assistance, please feel free to contact us at 866-425-4369.
Mr. Cousineau sent this letter to Action Line:
Dear Ms. Abramson:
Thank you very much for your assistance in helping me to get some reimbursement from Keystone RV Company.
I am pleased with the $150 that I am to receive from Keystone. I should be receiving it within the next two weeks.
I do appreciate your attention to my problem.
Read more Action Line letters