I am a Life member of the Good Sam Club. I own a 2005 Coachmen Santara motorhome with a W22 Workhorse chassis, serial number 5B4MP67G843390892. In May 2010 I experienced a seizure of the front-left brake caliper. This was a terrifying experience, as my wife and I were traveling 60 mph along I-95. We were very lucky to have been able to pull off the road. We waited for an hour and a half until the left-front wheel became cool to the touch. I then managed to get back home to Dover, Delaware.
I called Workhorse and was directed to take the unit to an authorized Workhorse Chassis Service RV Center, Parkview RV Center in Smyrna, Delaware, for an interim repair.
After reviewing the event with the service manager Craig, I directed Parkview to replace all four wheels, which included the parts listed on the service order. My wife and I had planned cross-country vacation trips and could not take the chance of another brake seizure.
Parkview RV performed the repairs in September 2010 using new old-style calipers, since the new recall calipers had not been made available to service centers at that time.
I submitted the repair bill to Workhorse for review and asked for reimbursement of the cost for the repair of all four wheels. On February 22, 2011, I received from Workhorse a denial of any reimbursement for repairs.
That same month, Parkview RV Center replaced all four calipers with the new redesigned calipers as part of the safety recall.
I feel Workhorse should reimburse the entire repair bill, as submitted in September 2010. I have talked again with Parkview and also with Stoltzfus RV Center in Pennsylvania, and they both stated that numerous customers had been reimbursed for the work I had completed.
Any assistance from Action Line would be greatly appreciated.
Bob Gates, Dover, Delaware
Dear Action Line,
Just received a check from Navistar (Workhorse) in the amount of $626.34 for reimbursement of the failed front-left brake caliper. Thank you for your assistance.
Bob Gates, Dover, Delaware
If you have an RV-related consumer dispute, contact Good Sam Action Line.