Super Hero RV Salesman!
No. This is not a joke. It really is an ode. Last week I wrote about RV salesreps who drag you to the dark side using aggression and deception as their snares. Note : Hey, it’s the 21st century. Most buyers know the “What would it take to get you in this coach today?” line. It doesn’t work on those of us with a little gray matter still intact.
But, now it’s time to acknowledge the good ones: the ones we buy from more than once; the ones we send our friends to; the ones to whom we send an occasional campsite post card . Yes, the ones who understand that steering us toward the right RV (as in one we can truly afford and meets our needs) also provides them with good income and great referrals.
I’d like to demonstrate that truth in action: Reinita from Michigan said I can quote her:
“We had a really good experience at a Camping World in northern Michigan last summer. The salesman listened to us and pointed out some options that met our needs. He was friendly and helpful. He left us alone when we wanted to talk, and even let us use his office computer to look up comparable units. We found one about $1,000 cheaper and he matched the price.
Better yet, he gave us his cell phone number and patiently answered our myriad of questions even after our purchase, as we were complete newbies…If we do end up buying a 5th wheeler will probably go back to the same salesman.”
I’m guessing Reinita will more than “probably” go back to the same salesman. I hope she does. She offered more details upon request:
“We bought from the CW of Northern Michigan in Houghton Lake.
I should note that we are strong believers of supporting businesses with quality customer service. We’ve bought eight vehicles from one Dodge dealership in our town of Lansing, Michigan, over the years because they’ve treated us fairly. And we’ve certainly sent our share of other buyers their way.”
I’m betting there are many patient, unassuming, honest RV sales reps out there. I’d love to hear about your terrific RV sales reps. Maybe it’s time to start our own endorsement of excellence in this industry. Let me know names and locations, if you’d like to commend your sales rep. I think the good ones deserve it! Don’t you?
“Ode to a RV Sales Rep; Here’s to the Good Ones”
Patti Faustini
Here’s to the good ones,
we know there are many,
Here’s to good listeners,
RV needs are plenty,
Let’s reward honesty and patience
with purchase and proclamation,
for here’s to the good ones,
they help us vacation!
Happy Tales, and please write back and tell me about “the good ones!”
Patti