Dear ActionLine:
I would like you to resolve this problem for me if you can and I hope you can. I have been a Camp Club USA member year’s now and for the most part been satisfied. I referred a friend and was supposed to get a $25 gift card when he called and joined. They said they would send the gift card in 4 weeks. Needless to say that did not happen.
I called them in February and was told again that I would get it in 2 weeks. It did not happen. I called on 3/7/2011 and ask to speak to a supervisor after being assured that one would call me back in less than an hour. That did not happen.
I called back on 3/11/2011 and talked to Jerald and he said he would take care of it – that he had seen where it was documented, that I had called, and a supervisor had not called me back. I asked to talk to a supervisor then and got a senior supervisor and who assured me that I would get the certificate and he would extend my membership for 3 months and that I should receive it in 2 weeks. Well that did not happen either. It is now 4/3/2011 and I have not received the $25 certificate. I would like them to keep their word and send my certificate and extend my membership.
James Gilburth
Jellico Tennessee
May 2, 2011
Betty Abramson, I contacted you and received a copy of the letter that you sent to Camp Club USA on April 8, 2011. On April 13 2011, I got a call from Chery Ostermavs saying that they had a computer problem, and I would receive the gift certificate in 2 weeks. Today I received the certificate, April 30,2011. I would like to thank you for your help in this matter I don’t know if I would have got it had you not have helped AGAIN. Thank you very much.
James R Gilburth