We have a 2005 Georgetown 323 motorhome by Forest River with 15,586 miles on it. Last July, the hydraulic rams on the 12-foot slide-out failed to retract because they had bowed down. We had to call our service provider, Coach-Net, to come out and put the slide in at a cost of $115.
We then took the motorhome to RV America to have the slide-out repaired. They called the claim in to Interstate Star RV, provider of our Diamond Service RV protection program, which refused to cover the repair because RV America couldn’t give them a reason for the rams bending. If there isn’t a reason for the rams bending, then it must be equipment failure.
We were charged $807 plus tax for the repair. The motorhome has never been in an accident, and the slide has never hit anything. Hopefully, you can help us to recover the costs.
James Nees, Elizabeth, Colorado
After Action Line contacted Star RV and requested a review of James Nees’ claim, Good Sam received the following letter from the risk management team at Interstate National Dealer Services:
In the situation at hand, it appears that the repair facility, RV America, called in to report the claim. It was noted that the unit had an issue with the slide-out rams on the living room slide-out. It was reported that both of the cylinders were bowed. As of the last conversation in August 2011, the repair facility had not given a cause of failure that we require to determine coverage of a failure.
We received a call from the customer the same day, and he stated that he had tried to get this repaired on several occasions. The repair facility would adjust it, and it would work for one or two times and would do it again.
That was the last contact we had and have not denied the claim. We were waiting on the cause of failure. After reviewing all of the given information, the repair facility has confirmed that there were no signs of impact or damage that could have been caused by the customer.
I have since contacted Mr. Nees and advised him that we will reimburse him for the money he laid out to replace the two slide cylinders. I received the invoice, and the reimbursement is being processed. We regret any inconvenience that was caused with this matter.
Since 1981, the Good Sam Club’s Action Line has helped resolve thousands of disputes between members and businesses. If you have an RV-related consumer issue and would like assistance, contact Action Line.