Good Sam member Patrick Lee wrote the following to Action Line: “I noticed that the front driver’s side wheel seal was leaking on my 
Action Line Resolves Another RV Dispute
Ohio Good Sam member Patrick Lee recently turned to Action Line for help in recovering reimbursement from his extended warranty provider:
In June 2010, I purchased an extended warranty from ACC Warranty Group. This is four-year unlimited mileage coverage. On September 28, 2011, I noticed that the front driver’s side wheel seal was leaking on my motorhome. Freightliner of Savannah replaced the seal and bearing. When I contacted ACC Warranty Group, Steve Burgess told me ACC wouldn’t cover the repairs because I hadn’t packed the wheel bearings or serviced the coach properly. I argued with Steve about packing the bearings, since the 2006 chassis has a wheel oil-bath system and doesn’t require grease packing, and I sent him copies of my maintenance receipts. Steve finally indicated that he would send a check for $500 to cover the repairs and the cost of one night in a hotel. (We weren’t allowed to stay in the coach the night it was at Freightliner of Savannah.) He did say that this would be a one-time payment and he wouldn’t cover any other wheel-bearing problems. I never received the $500 and would appreciate any help Good Sam Action Line can provide.
Patrick Lee, Cincinnati, Ohio
After sending a copy of the complaint and related receipts to ACC Warranty Group, Action Line received the following letter from Patrick Lee:
Thank you for your assistance with our problem collecting on our insurance claim. We received a check from ACC Warranty Group in the amount of $500. We appreciate your help.
Since 1981, the Good Sam Club’s Action Line has helped resolve thousands of disputes between members and businesses. If you have an RV-related consumer issue and would like assistance, contact Action Line.