I am hoping that you may be able to help me with a problem. My wife and l own a 2008 Newmar Cypress fifth-wheel that we purchased new. When we bought our fifth-wheel, we also bought an extended warranty. The warranty was purchased through a company called National Warranty of Florida. The warranty is considered the Supreme coverage and is for seven years
We were out with our RV in December 2009 and had a problem with our heat pump in the living room area. We have two AC units but the heat pump is only on Zone 1 in the living room area.
I took the RV to La Mesa R/ in Sanford, Florida. At this time they told me that the entire unit was bad and they did replace it. My warranty company did take care of the repair at that time.
When I picked up the RV, they told me that everything was fixed and running the way it should. When I got home, I plugged the RV in and noticed that Zone 2 wasn’t showing on the thermostat.
I called La Mesa and spoke to a tech and was told that it was because I was plugged into only 30 amps electric and that it needed to be plugged into 50 amps for it to show on the thermostat. I knew that the RV needed to be plugged into 50 amps in order to run the second AC unit, but I thought the zone would at least show up on the thermostat.
It turns out that I was correct. We are only part-time RVers and were not able to take the RV out again until April 2010. We found out then that our second AC unit (Zone 2) was NOT working.
I took it back again to the same dealer that did the repair on the heat pump. They had the RV for several weeks and finally I was able to pick up the RV on June 21st. This is where my problem begins. When I went to pick up the RV, I was given an invoice for $573.45. I was told that the warranty company would not cover all the repairs. The service writer told me that they would not cover all the labor involved in tracking down the problem. I believe that it was around five hour’s labor at $130.00 per hour. He explained that there were numerous procedures that they did to try to track down the problem between both AC units and finally discovered that there was a wiring problem between the two units and had to run some new wiring in order for the two units to communicate with each other and the thermostat.
I really do not believe that I should have had to pay anything more than my $100 deductible. I never had a problem with Zone 2 until they worked on Zone 1 in December. I feel that the problem originated from that repair.
I was told that my extended warranty is bumper-to-bumper coverage. I also do not think I should have to pay because it took the dealer a lot of hours to find the problem. That should fall on the dealer, not me.
I would sincerely appreciate any help that you could give me with this matter.
Mr. James wrote Action Line to share the final outcome with La Mesa RV:
I wanted to let you know that I received a call today from La Mesa RV and they are refunding the $573.45 we paid them! I cannot thank you enough for all your attention and help in this matter! I so greatly appreciate it!
John James, Deltona, Florida
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