• Read the warranty information thoroughly before you purchase.
• Know your policy requirements before personally authorizing a repair. Many warranties require a preauthorization quote for approval, and sometimes an in-person inspection by an authorized agent. Keep in mind that personally authorized repair claims without preauthorization can be denied.
• Make sure you’re at an “authorized” repair facility. Your warranty information should include a list of authorized repair facilities or a number to call to locate one.
• Maintain your vehicle according to the manufacturer guidelines and keep the receipts or invoices. Failure to maintain the vehicle or keep the maintenance documentation could result in a denied claim.
• If your tires are under warranty and you have a blowout, keep the damaged tire. Tire manufacturers must have the tire to make a reimbursement.
• Be patient. The claims process takes time.
• Before making a decision to purchase an extended warranty, talk to other RVers about their positive experiences.
A warranty is a contract between you and the warranty company. It’s your responsibility to understand the terms of the contract and to follow the maintenance guidelines. We hope these tips help you get the most value from your extended warranty!
Contacting Good Sam Action Line
In addition to warranty-related concerns, Good Sam Action Line helps resolve RV-related disputes on behalf of Good Sam Club members. Because of Good Sam’s solid reputation and substantial membership, Action Line has the clout to get results, whether it’s approved warranty coverage, financial reimbursement or simply an apology. Send us your information, and we’ll do our best to make sure your dispute turns into one of our many success stories.