I have an extended warranty from Phoenix American on my Class C motorhome. My generator broke down in January, and I sent the motorhome to the Cummins Onan repair facility in Baltimore, as directed by my dealer. Cummins Power Systems wouldn’t deal with the warranty company directly, saying that they’ve had too many problems with them in the past. After discussing the matter with Phoenix American, I elected to buy a new generator for $3,458.60. They sent out an adjuster, and he agreed that this was the best way to handle the claim. After the repairs were completed, I paid the full bill and submitted the receipt to them. They made me have the receipt changed to include the VIN number, which I understood. Now they want me to have it changed again to include mileage, which Cummins Power Systems doesn’t do, as they go by hours of generator use and the generator serial number. Phoenix American keeps giving me the runaround.
Action Line sent a letter to Phoenix American explaining Philip Turner’s situation and received the following reply from the company’s vice president, Paul Guelmes:
The payment in connection with the $2,018.53 approved amount was mailed to Mr. Turner by our auditing department on March 19. If you should have any questions or if I may be of further assistance in this matter, please let me know.
Since 1981, the Good Sam Club’s Action Line has helped resolve thousands of disputes between members and businesses. If you have an RV-related consumer issue and would like assistance, contact Action Line.