Keystone wouldn’t offer any solution other than the use of a Gen-Turi generator-exhaust venting system. I purchased a Gen-Turi and also fixed some loose electrical connections on the CO alarm and still had alarms going off. Eventually, I disconnected the detector and purchased a battery-operated unit for temporary use while I sent the CO detector to the factory for replacement. The battery-operated unit has never sounded during generator use.
I obtained a return authorization number from Quantum Group, which sells the detector, and mailed the unit to them. Quantum says they never received the detector, but when I contacted them earlier they said they did. Finally I spoke with Dave, and he said he was handling it and would probably just send a new unit. Three days later I spoke to Dave again, and he said the unit shipped out the previous business day but couldn’t give me a tracking number. Finally, I received a detector, but it was the wrong model! All I’ve been able to get is the royal runaround! Please let me know if you can help.
Jeffery LaGrange, Patterson, Louisiana
Action Line: After Action Line mailed a petition to Keystone, which in turn contacted Quantum, we received the following message from Good Sam member Jeffrey LaGrange:
I received the correct replacement CO detector this morning and will install it this weekend. Thank you so much for your assistance in this matter. It has definitely been a frustrating experience, to say the least. Without your service, I would still be getting the runaround.