In talking with the claims department I asked how to file a claim on my own. We decided to pay for shipping to Winegard. I also contacted American Warranty again to find out how to cancel the policy. I AWmoney.
As I was preparing to ship this satellite dish, which weighs close to 50lbs, I tried to contact American Warranty again to find out specifically what information they needed for me to file this claim. The claims department noted they would not honor a claim from me for the dish because the work had to be done at an authorized service center. When I told him the satellite was removed by an authorized Winegard service center he informed me I had to bring it and the 5th wheel to Iowa to have the work done, we live in California. This is not what the warranty says. This ordeal has been extremely frustrating and all I really want is to cancel the policy get some kind of refund. We paid $2,698 for the policy. Any help you can offer would be greatly appreciated
After Action Line contacted American Warranty Service we received a letter from the company attorney stating that Howard C. had been granted his refund at a prorated amount minus a $25 cancellation fee.